Privacy Policy

Pinnacle Health Clinic (referred to as “we”, “us”, or “our”) respects your privacy and is committed to protecting personal information collected through our website and related services. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. Our clinic is a multi-specialty outpatient clinic in Pune providing General Medicine Consultations, Pediatric Care, Physiotherapy Sessions, and Chronic Disease Management since 2018.

What Information We Collect

We collect information you provide directly and information collected automatically when you use our website or services.

• Personal information: name, date of birth, contact phone number, email address, postal address, and emergency contact details when you register or book appointments.
• Health information: medical history, symptoms, diagnoses, treatment notes, medication lists, and other clinical data necessary for providing care (collected with your consent and in accordance with applicable law).
• Payment and insurance information: billing details, insurance policy numbers, and payment transaction records for services rendered.
• Technical data: IP address, browser type, device identifiers, pages visited, and cookies collected automatically to improve the website and services.

How We Use Your Information

• To provide, coordinate, and manage medical care and appointments, including communications related to treatment and follow-up.
• To process payments, insurance claims, and billing inquiries.
• To improve clinical services, perform quality assurance, and carry out internal analytics and reporting.
• To send appointment reminders, health notices, service updates, and other administrative communications.
• To comply with legal, regulatory, and public health obligations.

Cookies and Similar Technologies

We use cookies and similar technologies to remember preferences, analyze site usage, and support functionality. Most browsers allow you to control cookies through settings, but disabling cookies may limit your ability to use certain features of our website.

Data Sharing and Disclosure

We share personal and health information only as necessary and in accordance with law:

• With healthcare providers and clinical staff involved in your care.
• With billing processors, insurers, and third-party service providers who perform functions on our behalf (under contractual obligations to protect your data).
• When required by law, such as public health reporting, court orders, or to respond to legal processes.
• In emergencies where disclosure is necessary to prevent harm.

Data Security

We use administrative, technical, and physical safeguards to protect your data, including access controls, encryption where appropriate, and staff training. No system is completely secure; if a data breach affecting your information occurs, we will follow legal requirements for notification and mitigation.

User Rights

You have rights regarding your personal and health information, subject to applicable law. These may include the right to access, correct, request restriction of processing, or request deletion of your information. Requests may be limited when information is part of medical records that must be retained for legal or clinical reasons.

Contact

For questions, requests, or concerns about this Privacy Policy or your information, contact Pinnacle Health Clinic at qa-builder@neweb.ai. We will respond to inquiries as required by applicable law.

We may update this policy from time to time. The effective date will be posted on our website.